A-Z Guide

ADA (Accessibility)

Address

Champions Square is located on LaSalle St., adjacent to the Mercedes-Benz Superdome’s Grand Staircase at Gate C. Click here for a map of the SMG-managed complex.

Animals

Animals are prohibited in Champions Square with the exception of service animals assisting ADA patrons.

ATMs

ATMs are located within Champions Square. Please click here to view the location of ATMs in Champions Square.

Bag Policy

Champions Square is fully compliant with the NFL “All Clear” bag policy for NFL games.

In addition to general prohibited items at all Champions Square events, the following are prohibited in Champions Square for NFL games: Any bag other than a clear vinyl bag (12”x12”x6”), limit one (1) bag), and clutch bags/purses larger than a 4.5” x 6.5” ( one(1) bag limit).

Please visit the ”Prohibited Items” tab in the A to Z guide for a complete list of general prohibited items.

Banners/Signs/Flags

Banners/Signs/Flags are generally allowed if they meet the following conditions:

  • They are in good taste
  • They are not deemed offensive
  • They do not include profanity
  • They do not obstruct the view of any guests or any existing Champions Square signage
  • They do not present a safety hazard

Venue Management reserves the right to remove banners/signs/flags at any time.

Banners/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these conditions may change at any time due to event specifics, Show Management requests, etc.

Bike Racks

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

Box Office

The Smoothie King Center Box Office sells tickets for Champions Square events from 9:00 AM – 4:30 PM, Monday through Friday.

On event days, box offices are located at the North & South LaSalle St. entrances of Champions Square. Click here for a map of Event Day Box Office locations.

For box office hours on the day of an event, please refer to the event information page for that specific event.

Camera and Recording Policies

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

Chairs

Patrons are not allowed to bring chairs into Champions Square.

Children’s Ticket Policy

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

club XLIV & Encore

club XLIV & Encore are private lounges located adjacent to the Champions Square stage. These spaces can be rented for corporate receptions, community events, weddings, and personal events. For venue and booking information, please click here.

Coolers

Coolers are prohibited in Champions Square. Please refer to the “Prohibited Items” tab in the A to Z guide for a complete list of prohibited items.

Credit Cards

All concession stands and food trucks in Champions Square accept cash only. All major credit cards are accepted at the box office. Parking is cash only. ATMs are located within the Square.

Directions

Please refer to the parking and directions section under the Plan Your Visit tab here.

Drones

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

Employment

For employment opportunities, please click here.

Entrances

Champions Square has three (3) entrances:

  • North LaSalle Entrance
  • Grand Staircase Entrance
  • South LaSalle Entrance 

Click here for the location of Champions Square entrances. For information about entrances for an event, please refer to the event information page for that specific event.

Entry Screening

Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by Champions Square Public Safety on all patrons prior to entering Champions Square. Patrons not willing to comply with search procedures prior to entering Champions Square may return their tickets immediately to the Box Office for a refund.

For a listing of prohibited items for a specific event, please refer to the event information page for that specific event.

Event Booking

Champions Square is a state of the art outdoor venue that can be rented for concerts, community events, festivals, and private special events. club XLIV and Encore, private lounges located adjacent to the Square, can be rented for corporate receptions, community events, weddings, and personal events. For more information, please click here.

Event Cancellation

For information regarding the cancellation or postponement of an event, please refer to the event information page for that specific event or refer to the Champions Square homepage.

First Aid

First Aid services are provided during all Champions Square events.

Food & Beverage

Food & Beverage are available for cash purchase during all Champions Square events. Outside food and beverages are not allowed in Champions Square unless stated otherwise on the event information page for that specific event.

Guest Services

A Guest Services Tent is located in Champions Square during all events. At the Guest Services Tent, a Guest Services Specialist will be available to assist you and address any issues and questions you may have.

Hearing Assistance

Complimentary hearing assistance devices are available at the Guest Services tent located in Champions Square during all events. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3842 or [email protected].

Lost & Found

For lost and found information during an event, patrons should visit the Guest Services Tent located in Champions Square. After an event, patrons should call Public Safety at (504) 587-3900 for more information.

Media Inquiries

Opening Act

Located adjacent to Champions Square, the Opening Act brings an additional 12,000 square feet of premium indoor space to enjoy during concerts and before, during and after all New Orleans Saints home games. Click here for more information.

Parking

The Mercedes-Benz Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. Click here to view the location of bike racks in Lot 3.

For event day parking rates and information, please refer to the event information page for that specific event. Please note that all parking garages accept cash only.

Patron Conduct

Champions Square management and staff are committed to creating a safe, comfortable and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report any such behavior to the nearest Champions Square employee.

The following behaviors or activities are causes for eviction from Champions Square:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items inside Champions Square
  • Inappropriate or offensive attire
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
  • Fighting or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or venue employees
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of any unauthorized banners or signs
  • Attempted resale of tickets
  • Any other conduct deemed inappropriate by Venue Management

Prohibited Items

Animals (with the exception of service dogs), backpacks/knapsacks, bicycles, carts, skateboards, motorized vehicles, containers of any kind, contraband, glass, laser pointers, outside food, projectiles, sticks, bats, poles (this includes selfie sticks, etc.), or clubs, tablets/iPads, tents and folding chairs, unauthorized marketing/soliciting/vending, weapons and any other items deemed inappropriate by Venue Management. 

Note: In addition to general prohibited items at all Champions Square events, the following are prohibited in Champions Square for NFL games: Any bag other than a clear vinyl bag (12”x12”x6”), limit one (1) bag), and clutch bags/purses larger than a 4.5” x 6.5” (one (1) bag limit).

Except as noted above, there are no handbag restrictions during any other Champions Square event unless stated otherwise on the event information page for that specific event.

If any prohibited items are revealed during a search, the patron will be permitted to return to their vehicle with the item or they can dispose of the item. Champions Square will not store any personal belongings or items of any type.

Public Safety

The Champions Square Public Safety Department is present during all events. For any public safety questions, please call (504) 587-3900. In case of an emergency, please call 911.

Re-entry

Re-entry is not permitted during ticketed events.

Restrooms

Champions Square is equipped with men’s and women’s restrooms. Click here for a map of restrooms in Champions Square.

Smoking Policy

Smoking is permitted in Champions Square.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Champions Square property without prior, written authorization from Venue Management.

Strollers

Strollers are allowed in Champions Square.

Tailgating

Tailgating is not allowed on Champions Square property or parking facilities.

Ticketing

The Smoothie King Center Box Office sells tickets for Champions Square events during normal business hours (9:00 AM – 4:30 PM) Monday through Friday.

Tickets can also be purchased at www.ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

Tickets are available for purchase at the following 
Wal-Mart locations in Southeast Louisiana:

  • 1901 Tchoupitoulas, New Orleans
  • 4001 Behrman, New Orleans
  • 300 W. Esplanade, Kenner
  • 1616 W Airline Hwy, LaPlace
  • 4810 LaPalco Blvd, Marrero
  • 167 Northshore Blvd, Slidell
  • 1501 Manhattan Blvd, Harvey
  • 880 N. Hwy 190, Covington

On event days, box offices are located at the North & South LaSalle St. entrances of Champions Square. Click here for a map of Event Day Box Office locations.

Ticket Issues

For ticket-related problems prior to entering Champions Square, patrons should proceed directly to the Event Day Box Office on the Poydras St. side of Champions Square.

For ticket-related problems once you enter Champions Square, patrons should proceed directly to the Guest Services Tent within Champions Square.

Ticket Reselling

The resale or attempted reselling of tickets on Mercedes-Benz Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Stolen Tickets

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Box Office will make reasonable accommodations for replacement tickets.

Duplicate Tickets

Patrons with illegally duplicated tickets will not be allowed entry into Champions Square.

Ticket Refunds

Refunds and exchanges are not allowed unless there is a change to the event date, time of the show or if the event is cancelled. If an event is cancelled, information regarding ticket refunds will be included on the homepage of the Champions Square website.

Umbrellas

Umbrellas are allowed in Champions Square.

Venue Management

Champions Square is managed by SMG, the world leader in private management for public facilities. For more information about SMG, please click here.

Venue Opening

Venue opening time for each show is at the discretion of Venue or Show Management. For Square opening times, please refer to the event information page for that specific event.

Video Cameras

Weather

Events at Champions Square will be held rain or shine. However, if the weather is extreme and dangerous for patrons, an event may be delayed, postponed or cancelled. For information regarding an event that is delayed, postponed or cancelled, please refer to the homepage of the Champions Square website.

Websites

Wheelchairs

Will Call

Prior to event day, Will Call is located at the Smoothie King Center Box Office.

On event day, Will Call is located at the Event Day Box Office on the Poydras St. side of Champions Square. For Will Call hours on event day, please refer to the event information page for that specific event.

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